ION LIGHTING DISTRIBUTION INC LIMITED WARRANTY POLICY
This limited warranty only applies when manufacturer products are operated as specified; have been correctly wired and installed by licensed electrician; are operated within the electrical values publicized on all the labels; used in lighting equipment designed and approved for the application and in environmental conditions (temperature, humidity, and air movement) within the normal specified operating range of the product. For purposes of clarity, the cost of removal or installing a repaired or replaced product, including but not limited to labor costs, shall be the sole liability of the customer.
Terms and Conditions
This limited warranty is for a period of five (5) years from date of invoice (or date of manufacture if proof of purchase is not available), with all components to be ordered, assembled, and shipped from an Ion Lighting Distribution Inc. warehouse. Any repair, alteration, or modification of the product, including replacement of product components with components of other manufacturers will void the warranty in its entirety. Ion Lighting Distribution Inc. requires the return of all claimed defective products or components for testing and verification.
This warranty does not apply to damage or failures caused by acts of God, as a result of any abuse, misuse, vandalism, fire, corrosive environments, power surges, excessive switching cycles, improper maintenance or installation by unlicensed electrician, abnormal use, tampering, unlawful acts by third parties, or use in violation of any applicable standard, code, or instructions for use in installations including those contained in the National Electrical Code (NEC), the Standards for Safety of Underwriters Laboratory, Inc. (UL), Standards for the American National Standards Institute (ANSI) or, in Canada, the Canadian Standards Association (CSA). Ion Lighting Distribution Inc. reserves the right to inspect all allegedly defective products and/or components to determine the cause of failure and patterns of usage. The date of purchase and product installation date may be verified to validate the elapsed operating hours if a warranty claim is sought.
Limited Warranty Activation & Defective Service Claims
Limited warranty and service claims are initiated by contacting Ion Lighting Distribution Inc. at RMA@ionlightingdistribution.com. Please include “Customer Care – Limited Warranty Claim” within the email subject line. To obtain coverage under this limited warranty, customers must include the following information in body of their email; A time stamped picture of the installed defective product, original sales order number, and a description of the defects you are experiencing. Once submitted, an acknowledgement will be sent for each claim. If you do not receive this acknowledgement, please check your spam folder or re-submit your warranty claim.
Return of Defective Products
After contacting Ion Lighting Distribution Inc. Customer Care, if it is determined that a defective product replacement is necessary, a Returned Material Authorization (“RMA”) number will be issued, and the customer shall promptly return the product to Ion Lighting Distribution Inc. at the customer’s expense, within thirty (30) days from the replacement product invoice date. The RMA number must be visible on the packing slip and/or on the outside of the shipment packaging of the returned material.
All defective products are expected to be uninstalled and returned at the time of delivery for the replacement product. All defective product not exchanged during the replacement delivery must be returned within thirty (30) days of receiving the replacement product. Failure to follow this procedure voids this warranty policy and the customer will be responsible for paying the full invoiced amount of the replacement product.
THE FOREGOING SHALL CONSTITUTE THE EXCLUSIVE REMEDY OF THE PURCHASER AND THE SOLE LIABILITY OF ION LIGHTING DISTRIBUTION INC. FOR ANY CLAIMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE ARISING FROM THE FAILURE OF THE PRODUCT AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS MADE OR IS TO BE IMPLIED. In no event shall Ion Lighting Distribution Inc. be liable for any other costs or damages, including installation, lost profits, delays, and incidental, special or consequential damages. Ion Lighting Distribution Inc. reserves the right to examine all failed luminaires, luminaire components, lamps, drivers, and/or ballasts and the right to determine, in its sole discretion, whether any LEDs, lamps, drivers, and/or ballasts are defective and covered under this limited warranty.